Introduction and Acceptance
Welcome to duralex.it.com. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use the site. The website is operated by Duralex.
User Accounts and Obligations
You do not need to create an account to place an order on our website. If you choose to provide information during checkout, you agree to provide accurate, current, and complete details. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account. You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.
Product Information and Pricing
We make every effort to display our products as accurately as possible. However, we do not warrant that product descriptions, images, or other content are completely accurate, reliable, or error-free. Prices for our products are subject to change without notice. The price displayed at checkout is the final price you will pay. All prices are in US Dollars (USD). We do not charge sales tax. No additional fees are added at checkout.
Payment Terms
We accept Visa, MasterCard, and PayPal. By submitting an order, you confirm that you are authorized to use the chosen payment method. All payments are processed through a secure SSL encrypted connection. You are responsible for any fees charged by your bank or payment provider.
Shipping and Delivery
Orders are processed within 1–2 business days. We ship to mainland France only. Shipping is free of charge. Estimated delivery time is 3–5 business days after dispatch. The total estimated delivery time is 4–7 business days. These timeframes are estimates and not guaranteed. For full details, please refer to our Shipping Policy.
Returns and Refunds
You may return eligible items within 30 calendar days of receipt. Returns are free. Refunds are processed within 1–2 business days of receiving the returned item, and the refund will be issued to your original payment method within 7–10 business days thereafter. For complete details, please refer to our Return & Refund Policy.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Duralex and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or republish any content from this site without our prior written consent.
Disclaimer and Limitation of Liability
This website and its content are provided on an “as is” basis. We make no warranties, express or implied, regarding the operation of the site or the information, content, or products included. To the fullest extent permitted by law, Duralex shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our total liability shall not exceed the amount you paid for the product in question.
Governing Law and Dispute Resolution
These terms are governed by the laws of France. Any disputes arising from these terms or your use of the website shall be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of France.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.
Contact
For questions about these Terms of Service, please contact us at info@duralex.it.com or call +33 04 70 06 70 61 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM (CET).