We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
Return Window
You may return eligible items within 30 calendar days of receiving your order. Enjoy 30-day hassle-free returns.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Unused and in the same condition that you received them.
- Retained in their original packaging.
- In the case of defective or damaged items, the defect must be reported to us.
Return Costs
Returns are free of charge. We do not apply any restocking fees, reset fees, or additional charges for returns. We will provide you with a prepaid return label where possible. If a prepaid label is not available for your location, we will reimburse reasonable return shipping costs upon receipt of the returned item.
How to Initiate a Return
- Contact us at info@duralex.it.com or call +33 04 70 06 70 61 within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- We will send you a prepaid return label and instructions on how to package and send your item.
- Ship the item back to us using the provided label or your chosen carrier.
Return Address
Please send all returns to:
Duralex
9 route du Musée de Magnette
United States
Refund Process
Once we receive your returned item and inspect it, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want. This ensures you receive your new item as quickly as possible.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@duralex.it.com with your order number and a description of the issue. We will arrange for a return and provide a replacement or full refund at no cost to you.