This Privacy Policy explains how Duralex (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit duralex.it.com or make a purchase. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information from users:
- Personal identification information: name, email address, phone number, and shipping address.
- Payment information: payment card details and transaction records. Please note that full payment card numbers are processed by our payment providers and are not stored on our servers.
- Technical information: IP address, browser type, device information, and browsing history on our site.
- Cookie data: information collected through cookies and similar technologies to enhance your browsing experience.
- Transaction records: details of orders you have placed with us.
How We Use Your Information
We use the information we collect for the following specific purposes:
- Order processing and shipping: to process your order, arrange delivery, and provide you with tracking information.
- Customer service and after-sales support: to respond to your inquiries, handle returns or refunds, and resolve any issues related to your purchase.
- Website optimization and data analysis: to analyze how our website is used, improve its functionality, and enhance your overall experience.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, and delivering orders, provided they agree to keep your information confidential. We may also disclose information when required by law.
Cookies
Our website uses cookies to distinguish you from other users and to improve your browsing experience. You can choose to disable cookies through your browser settings, although this may affect certain features of the site.
Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@duralex.it.com. We will respond to your request within a reasonable timeframe.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through a secure SSL encrypted connection.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, please contact us at info@duralex.it.com or call +33 04 70 06 70 61 during our service hours: Monday – Friday, 9:00 AM – 6:00 PM (CET).