Duralex takes the protection of your personal data seriously. This policy describes what data we collect, why we collect it, and how we protect it.
Data We Collect
When you use duralex.it.com, we may collect the following categories of data:
- Identification data: first name, last name
- Contact details: email address, phone number, shipping and billing address
- Payment data: information related to your payment method (processed by our secure payment providers; Duralex does not store complete banking details)
- Technical data: IP address, browser type, operating system, connection data
- Browsing data: pages viewed, products viewed, visit duration
- Transaction data: order history, amounts, purchase dates
- Cookie data: session identifiers, user preferences
Purpose of Processing
This data is collected for the following purposes:
- Order processing and shipping: preparing, packing, handing over to the carrier, invoicing, and delivery tracking.
- Customer service and after-sales support: responding to your inquiries, handling returns, refunds, and claims.
- Website optimization and analytics: understanding how the site is used, improving user experience, detecting technical errors.
Data Sharing
Your data may be shared with our payment providers, our carriers (Colissimo, Chronopost), and our analytics tools, strictly to the extent necessary for them to perform their services. Duralex does not sell or rent your personal data to third parties.
Data Retention
Order-related data is retained for 10 years in accordance with French accounting obligations. Browsing data and cookies have a maximum lifespan of 13 months.
Your Rights
Under the GDPR, you have the right to access, rectify, erase, restrict, and object to the processing of your data. To exercise these rights, write to info@duralex.it.com. You may also file a complaint with the CNIL.
Security
The duralex.it.com website uses an SSL certificate. All transactions are encrypted. Access to customer data is restricted to authorized personnel within Duralex.
Cookies
The site uses technical cookies necessary for its operation (cart, session) and audience measurement cookies. You can configure your browser to refuse non-essential cookies.